Last updated: [Insert publication date]
Serve All Solutions ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, contact us or use our services, in line with applicable UAE laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
1. Information We Collect
We may collect the following information:
- Contact details such as your name, company, email address, phone number and Emirate
- Details you share about your requirements when requesting a quotation or support
- Technical data such as IP address, browser type, device information and pages visited
- Records of communication with our team, including emails, calls and WhatsApp messages
2. How We Use Your Information
We use your information to:
- Respond to enquiries and prepare quotations
- Deliver, install and support the products and services you purchase
- Send service updates and, where you have agreed, marketing communications
- Improve our website, services and customer experience
- Comply with legal, tax and regulatory obligations
3. Sharing Your Information
We do not sell your personal information. We share it only with trusted parties who help us deliver our services — such as manufacturers and distributors (for orders and warranty), Accredited Service Providers (for e-invoicing projects), delivery partners and IT service providers — and with authorities where required by law. All such parties are required to protect your information.
4. Data Security
We apply appropriate technical and organisational measures — including access controls, encryption and secure hosting — to protect your information against unauthorised access, loss or misuse.
5. Data Retention
We keep personal information only for as long as needed for the purposes described in this policy, or as required by UAE law (for example, tax record-keeping requirements).
6. Your Rights
Subject to applicable law, you may:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information where it is no longer needed
- Object to, or withdraw consent for, marketing communications at any time
7. Cookies
Our website uses cookies and similar technologies to keep the site working, understand how visitors use it and improve performance. You can control cookies through your browser settings.
8. Third-Party Links
Our website may link to third-party websites. We are not responsible for their content or privacy practices.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, together with the 'Last updated' date.
10. Contact Us
For privacy questions or requests, please contact us at info@serveallsolutions.com or +971 000 000 0000.